Refund Policy

This Refund Policy ("Policy") governs all requests for refunds, credits, and payment disputes submitted in connection with the use of Cryptorobot.ai ("Cryptorobot," "we," "our," or "us") and its automated cryptocurrency trading platform (the "Platform"). By subscribing to or using any of our Services, you acknowledge that you have read, understood, and expressly agree to the terms set forth in this Policy.

General Refund Policy

All fees paid for access to the Platform, including monthly and yearly subscription charges, are strictly non-refundable, except in the limited circumstances expressly described in the "Eligible Refund Scenarios" section below. This Policy applies regardless of whether the subscription was initiated through our website, a third-party payment processor, or any promotional offer.

We do not offer pro-rated refunds for unused portions of a billing cycle, partial-month credits, or refunds upon voluntary cancellation of a subscription before its natural expiry date.

Non-Refundable Circumstances

The following circumstances are explicitly excluded from refund eligibility and will not be considered grounds for any form of reimbursement, credit, or dispute resolution in the user's favour:

Financial Losses from Trading Activities. The Platform provides an automated trading infrastructure and strategy framework. We make no guarantee of profitability, positive returns, or any specific trading outcome. Losses incurred through trading activity — whether due to market conditions, strategy selection, timing, or any other factor — are entirely the responsibility of the user. We will not issue refunds on the basis of financial loss, poor performance, or dissatisfaction with trading results.

User Misconfiguration and Operational Errors. The Platform offers extensive configuration options for trading bots, strategies, and exchange integrations. Any complications, unexpected behaviour, missed trades, or account-level issues that arise from incorrect configuration, improper setup, unsupported exchange settings, or failure to follow our documentation are the sole responsibility of the user. Cryptorobot.ai operates automated testing procedures on all core workflows to ensure default flows function as expected; therefore, issues attributable to user-specific configuration are not eligible for refund consideration.

Provision of False or Inaccurate Information. Any user who provides false, misleading, or inaccurate personal information during account registration or the subscription process — including but not limited to name, billing address, contact details, or payment information — forfeits any right to a refund. Accounts found to have been created using fraudulent or fictitious details may be terminated without notice, and no refund will be issued in such circumstances.

Misuse of the Platform. Refunds will not be granted in cases where the Platform has been used in a manner inconsistent with our Terms of Service, including, but not limited to, attempting to circumvent subscription restrictions, exploiting promotional or trial terms beyond their intended scope, or using the Platform in violation of applicable laws or exchange terms of service.

Third-Party Exchange Issues. Cryptorobot.ai integrates with external cryptocurrency exchanges via their public APIs. We are not responsible for disruptions, errors, API outages, rate limiting, or policy changes originating from third-party exchanges. Such circumstances do not constitute grounds for a refund.

Dissatisfaction with Features or Scope. We encourage all prospective users to review our documentation, feature list, and available trial period prior to committing to a paid subscription. General dissatisfaction with the platform's feature set, interface, or scope of functionality does not constitute a valid refund claim.

Eligible Refund Scenarios

Refund requests will only be considered in the following exceptional circumstance:

Verified Platform Inaccessibility. In the event that the Cryptorobot.ai Platform experiences a verified and sustained period of complete inaccessibility — meaning users are entirely unable to log in, access the dashboard, or operate any functionality of the Platform — and such inaccessibility is attributable solely to infrastructure failures on our part, a proportional credit or partial refund may be considered at our sole discretion. Such requests must be submitted in writing within seven (7) calendar days of the qualifying incident and must reference the specific dates and nature of the inaccessibility. We reserve the right to verify all claims independently before determining eligibility.

Scheduled maintenance windows, minor degradations in performance, or issues affecting only specific non-essential features do not qualify under this provision.

Chargeback and Payment Dispute Policy

Cryptorobot.ai takes payment integrity seriously. If a user initiates a chargeback or payment dispute through their bank or payment provider without first contacting our support team and allowing reasonable time for resolution, we reserve the right to respond to such disputes formally and provide all relevant evidence to the payment processor in defence of the original charge. We will exercise our full rights to contest chargebacks that we consider unwarranted under the terms of this Policy.

We consider the initiation of a chargeback to constitute an actionable breach of our Terms of Service where it pertains to charges that are valid under this Policy. Users are reminded that the provisioning of infrastructure, compute resources, and operational services incurs real costs that are committed at the time of subscription, irrespective of usage patterns or trading outcomes.

In the event that a chargeback dispute is resolved in our favour, or is determined to have been made in bad faith, we reserve the right to take appropriate remedial action in accordance with our Terms of Service, which may include the suspension or permanent closure of the user's account and restrictions on access to the Platform going forward.

How to Submit a Refund Request

All refund requests must be submitted in writing to our support team at legal at cryptorobot.ai. To ensure your request is processed efficiently, please include the following:

Your full name and registered email address; your subscription plan and billing date; a detailed description of the circumstances supporting your request; and any supporting documentation relevant to your claim.

We will aim to acknowledge your request within three (3) business days and provide a final determination within fourteen (14) business days of receipt. Cryptorobot.ai reserves the right to request additional information before reaching a decision.

Modifications to this Policy

Cryptorobot.ai reserves the right to amend or update this Refund Policy at any time. Material changes will be communicated via email to registered users and by posting the revised Policy on our website. Continued use of the Platform following any such update constitutes acceptance of the revised terms.

Governing Law

This Policy is governed by and construed in accordance with the laws of the United States of America. Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts of Delaware, USA, unless resolved amicably between the parties beforehand.

Contact

For questions or concerns regarding this Refund Policy, please contact our team at legal at cryptorobot.ai. We are committed to addressing all inquiries fairly and in good faith.